Your Privacy Is Our Priority
A transparent approach to handling your personal information responsibly
Introduction to Our Privacy Policy
At solentovia.sbs, we understand the importance of privacy and treat your personal information with the utmost care. This policy explains how we collect, use, and safeguard details you share with us when visiting or interacting with our website as an Australian visitor.
By using our site, you agree to the practices outlined below. We are committed to meeting Australian privacy standards, complying with the Privacy Act 1988 (Cth), and ensuring transparency in our communications regarding your data.
How We Collect Your Data
We collect information directly from you through forms, cookies, or automated technologies, as well as when you contact our support team for assistance or submit feedback through interactive website elements.
Information You Provide Directly
- • Contact details submitted via forms or newsletter sign-ups
- • Feedback or support requests you share with our team
- • Information provided in surveys or voluntary questionnaires
- • Payment or billing details for e-commerce transactions
- • Any communication through emails or live chat features
Information We Collect Automatically
- • Device type, browser type, and system identifiers
- • IP address, location data, and time zone settings
- • Visited pages, clickstream data, and navigation actions
- • Actions within interactive content or embedded media
- • Technical logs for troubleshooting and security purposes
How We Use Your Information
Your information assists us in providing better service, improving our content, and addressing your enquiries efficiently. Data is used only for purposes directly related to your experience with our website.
- • Responding to queries or feedback you provide
- • Improving and personalising website content
- • Processing orders or transactions securely
- • Supporting system administration and troubleshooting
- • Monitoring website performance and user activity
- • Enhancing security and protecting against misuse
- • Complying with Australian legal obligations
Our Commitment: We respect your privacy rights and make every effort to safeguard your information using robust security protocols. Your trust is important to us, and we regularly review our policies and systems for ongoing protection.
When We Share Your Data
Your personal information is never sold or rented. We may share it with trusted service providers or authorities only when necessary for legal compliance, technical support, or in response to your requests.
With Service Providers
We rely on trusted Australian and international partners for website hosting, payment processing, and analytics. These partners access only the information required to fulfill their specific roles.
Legal Obligations and Rights
We may share information when required by law, regulatory authority, or valid legal process under Australian regulations.
Anonymous Statistics and Analytics
Aggregate or de-identified data may be used for general analytics to understand website trends and performance.
Your Rights and Choices
You have rights regarding the information we hold, including access, correction, deletion, restriction, objection, and portability. Contact us to exercise these rights or for further guidance.
- • Request access to your personal data records
- • Request correction of inaccurate details
- • Request deletion of your personal information
- • Ask for a portable copy of your data
- • Object to certain uses of your information
- • Request restrictions on processing when warranted
For privacy requests or concerns, please contact us using the details below. We respond promptly to enquiries and uphold your Australian privacy rights.
How We Protect Your Data
We deploy a range of security measures designed to keep your information safe from loss, alteration, or misuse. Data access is limited to authorised personnel only.
Technical Safeguards in Place
- • Encrypted data transmission using secure protocols
- • Regular monitoring and vulnerability scanning
- • Advanced firewall and anti-malware systems
- • Authentication and permission-based data access
Organisational Protection Measures
- • Staff privacy training and awareness sessions
- • Restrictive user access and policy controls
- • Incident response plans and escalation procedures
- • Routine audits of privacy processes
Data Retention and Deletion
We only retain your personal information as long as required for business, legal, or compliance purposes. When no longer needed, data is securely deleted or de-identified.
- • Account or profile data held for active users
- • Interaction and engagement records retained
- • Support and communication logs preserved securely
- • Billing and transactional data stored as needed
- • Contact preferences managed with respect
Upon request, your data can be deleted subject to legal constraints under Australian law.
International Data Transfers
If data is processed by international providers, it is protected using comparable safeguards in line with Australian law and industry standards.
- • Contractual clauses ensuring data confidentiality
- • Collaboration with GDPR-compliant partners
- • Due diligence for each transfer arrangement
- • User notification when transfer is required
How We Use Cookies
Cookies help us understand visitor preferences, improve user experience, and measure website performance. You can manage your cookie choices through your browser settings.
Types of Cookies Used
- • Necessary for basic site operation and security
- • Support analytics and performance optimisation
- • Remember your settings and preferences
- • Enhance features such as chat or video
Most browsers allow you to control or disable cookies to suit your privacy preferences.
Changes to Our Policy
We occasionally update this policy to reflect new practices, legal changes, or service enhancements. Please review regularly for updates.
- • Website banners or notifications at change
- • Direct email if you have subscribed to updates
- • Publication of the new date above the policy
- • Clear explanation of substantial changes
Continued use of our site after updates constitutes agreement to new terms.
Contacting Our Privacy Team
Reach out for questions or privacy requests. We are committed to providing transparency and support.
Solentovia
570 Bourke Street, Level 17 & 24, Melbourne, VIC 3000 Australia
Phone: +61.3.2832.7566
Email: content@solentovia.sbs
Policy last revised December 13, 2025
Effective from December 14, 2025